Who we are
We are Watatunga Wildlife Reserve, an English subsidiary of Watlington Farms Partnership
Our registered address is Watatunga Wildlife Reserve, c/o Watlington Farms, 38 green Lane, Totenhill, PE33 0RT
HOW WE USE YOUR DATA
When you book a holiday or a tour with us online, we will use your personal information to confirm your booking. The details we collect from you will include your name, address, payment and other contact details including your email address.
To complete your booking, we share your personal information with our subcontractors who are involved in the booking process, such as payment providers, as well as credit reference agencies who we use to assess fraud, credit and/or security risks.
We need to process your personal information in this way to enter into and perform the booking contract for the holiday or tour that you have booked.
Subject to your chosen preferences we will also consider this as ‘expressing an interest in our holidays and tours’ please also read the relevant section below.
When you phone us, we may also handle your personal information (your name, contact details and the other details you provide to us during the call) in order to provide the customer services you have asked us to. This could be when you ask us to confirm whether a particular holiday property is available, or explain how our tours work.
We rely on your consent to handle your personal information in this way. If you do not provide us with the personal information we request from you for customer services purposes, we may not be able to fully answer your queries.
When you call us, we may record your call in order to assist in quality monitoring of staff, investigate and resolve a complaint, or for the detection, investigation and prevention of crime (including fraud). We do not record any payment details that you may give over the telephone.
Recording of calls maybe necessary to protect the interests of you, our staff or both. We rely on our legitimate interest in order to do this, although you may request that your call isn’t recorded by informing the operative who speaks with you.
If you have opted in via the website or over the telephone to receive marketing communications from us, we will handle your personal information (for example your name, email address and postal address and telephone number) to provide you with marketing communications in line with any preferences you have told us about.
When we send you marketing emails, we rely on your consent to contact you for marketing purposes. Every email we send to you for marketing purposes will also contain instructions on how to unsubscribe from receiving them.
When we send you marketing material in the post, we rely on our legitimate interest to let you know about our latest holiday offers.
You are not under any obligation to provide us with your personal data for marketing purposes.
You can tell us that you do not want your personal information to be processed in this way at any time by contacting us at email@example.com or, where relevant, by following the unsubscribe link shown in every marketing communication you receive from us.
WHAT DATA WE COLLECT AND HOW WE USE IT
If you contact us via our website you will need to provide your name and email address in order for us to respond to your query.
If you book or contact us via our website you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
When you visit our site we will automatically collect the following information:
- technical information, including the Internet protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, screen resolution, operating system and platform; and
- information about your visit, including the full Uniform Resource Locators, clickstream to, through and from our site (including date and time), page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs) and methods used to browse away from the page.
We are also working closely with third party advertising networks, analytics providers, hosting providers and search information providers from whom we may also receive general aggregated anonymous information about you.
We will combine the information you provide to us with information we collect about you.
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